CRM

business man hand touch on tablet computer virtual business procSales Force Automation (Salesforce.com & Microsoft Dynamics)

Increase sales by designing and using a structured process for gaining new customers. Our consultants have extensive experience in implementation of the Salesforce.com and Microsoft Dynamics solutions.

Campaign/E-Marketing Management (Elaquo & SilverPop): Our team can help you to bring your marketing vision to life—engage customers across channels, build sales pipeline, gain visibility on strategic initiatives on social media and track the results Track your campaigns across the social web, including Twitter, Facebook, and YouTube.

 

Customer Support Services:

Business partnersOur consultants have over 12 years of experience in infrastructure planning, human capital analysis, Account and contact management, Case and interaction management, Incident routing and queuing, Product and contract management, Knowledge-base management, service scheduling, workflow design , service reporting and analytic.

Our successful track records in call center implantation has enabled our clients’ CSR agents to respond faster to customer service issues and empower their service organization to anticipate, address and deliver consistent, efficient customer care that contributes to their long-term business profitability and customer satisfaction.